Eircom Hit With €2.45M Penalty For Overcharging Customers

Wednesday, 17 May 2023 15:16

By Caoimhe Harney

There are an estimated 76,000 customers who may be due refunds

Eircom has been hit with a 2.45 million euro penalty for overcharging customers.

The company, now known as Eir, will refund customers and also make changes to its billing practices.

The Commission for Communications Regulation took enforcement action against Eircom and says the company has committed to paying a 2.45 million euro penalty.

Eir's also implementing a series of 'backward looking measures' , where it will identify customers who were incorrectly overcharged historically and have not been refunded.

There are an estimated 76,000 customers who may be due refunds, valued at 6.7 million euro.

The focus will be on customers incorrectly charged due to a broken bundle on the customer's account and where customers were charged after requesting the end to their service.

It'll also look at those who faced early cease charges when they were allowed to cancel without payment.

The company will appoint and Independent Auditor to review the effectiveness and implementation of the measures.

More from National News

Call For Sanitary Bins In Men’s Toilets To Support Prostate Cancer Survivors

Audio

Each year, around 4000 men in Ireland are diagnosed with the disease, with research from PHS and the Irish Cancer Society finding more than half of men with incontinence feel anxious because of poor toilet facilities.
Kfm Strengthens Position As Kildare’s Most Listened-To Station, According To Latest Ipsos/MRBI Report

Kfm CEO Clem Ryan said: “This latest research is a major reflection of the power of local radio, which showcases local issues , and where advertisers reach their target customers in real time."
Quarter Of Uisce Éireann Staff Earned Over €100k Last Year

Audio

Officials from Uisce Eireann are appearing before the Public Accounts Committee, outlining the company’s financial statements for 2024.
Own-Brand Foods Often Produced By Same Factories As Big Labels, Says Money Doctor John Lowe

Choosing own-brand products can also save money, with Lowe noting that many supermarket labels are produced by the same manufacturers as well-known brands.
Meath Bird Flu Case Prompts Warning, But Chicken And Turkey Safe To Eat, Says Agriculture Minister

Audio

After confirmed cases in Carlow and Cork, the Department of Agriculture is imposing a mandatory order for all poultry and captive birds to be kept indoors from next Monday.
One-Month Road Closure In Catherinestown To Start Next Week To Facilitate Maynooth Pipeline Works

The road will shut from the junction with the L5050 at Catherinstown to the L1015 at Kellystown from November 10th to December 6th.
Commuter Chaos On M7/N7 Renews Calls For Standby Emergency Response Team During Morning Gridlock

Minister for Public Expenditure and Infrastructure Jack Chambers said he would ask Transport Infrastructure Ireland (TII) and the Minister Of Transport to better resource the response to certain incidents.
Two Men Arrested In Connection With Fire At An IPAS Centre In Co. Louth

Residents had to be evacuated by the fire service after the blaze broke out on Halloween night.