The issue has left many wondering whether their accounts would be automatically refunded or if they needed to take action themselves.
Locals using PrepayPower's prepaid electricity service have expressed confusion and frustration after noticing they were still being charged despite experiencing power outages.
The issue has left many wondering whether their accounts would be automatically refunded or if they needed to take action themselves.
Kfm reached out to PrepayPower.
The company explained that their meters update every half-hour with an estimated usage based on the previous 30 days.
At midnight, the system receives a reading from the ESB (Electricity Supply Board) to rectify the balance.
If a customer does not use electricity throughout the day, their balance is "adjusted accordingly".
However, some customers were alarmed to find their balances decreasing even when their homes were without power.
One of the main concerns raised by customers was whether they would be refunded automatically.
A PrepayPower representative clarified that while the system typically self-adjusts, there could be cases where a manual refund is required.
Customers were advised to contact the company if their balances did not correct themselves within 24 to 48 hours after power restoration.
"It’s frustrating that we have to monitor our balance and follow up for a refund instead of it happening automatically," said Brigid from Newbridge.
"What if I had not contacted them?" she said.
Punchestown Man Aubrey McCarthy Leads Tight Race For Third Seanad Seat
Kildare Town Residents To Benefit From New Free Community Car Service, With Plans To Expand Further
Watch: Over 50 Buckets Utilised As St Brigid's Boxing Club In Kildare Town Struggles With Water Damage
Young Teenager Assaulted In Clane By Two Unknown Males
One Of Two Monasterevin Men Found Not Guilty Of Murder By Judge's Direction
Good Evening. Here's Your Local News Update.
Bedframe and Freezer Stash: Former Soldier Jailed for Multi-Million-Euro Money Laundering Operation
Clothes Bank In Baltinglass Removed Due To Ongoing Dumping Issue
